AMR INFOCARE PVT LTD Kolkata, West Bengal

As you are aware, in today’s business world investments in it functions are expected to deliver ever-increasing productivity levels with ever-shrinking budgets. The internet has dramatically impacted the business world in the last few years and this trend is certainly to continue well into the future. Many companies have discovered the advantages of having a presence on the internet and have successfully addressed corporate objectives by integrating their web site as part of their business strategy. we at amr infocare pvt.ltd, constantly endeavor to integrate the web-presence more closely with the core of our business for our customers, such that a website is seen as actually contributing to the bottom line (offer quality service) rather than being a mere cost center. our web site generates awareness and provides a worldwide front of our company while helping many small businesses proceed 24 hours a day. Let our technical team – one of the best in india, help our customers benefit from the many advantages that are available with a very dedicated work force at our office. "we would love to work with you as it matches with our skills set and development(s) we have done towards helping our customers. We have a highly skilled technical team and we are confident of delivering the solution in the time and manner as per global standards.” for a first hand idea on the quality standards of our work, please visit our web site https://mytechonline.net our prime objective is client satisfaction and the fulfillment of their needs & our experience is evident in every customer we accomplish to keep happy. We have a state-of-the-art setup in kolkata, india with staff strength of over 50+ employees. ------------------------------------------------------------------------------------------------------------- presentation overview • why remote computer support? • remote computer support and the top reasons? • the model • current services, service description • deliverables • infrastructure, quality presentation overview remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the internet via remote control. In fact, it's like watching your computer fix itself! this type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the web fixing problems fast. the following figure shows the top reasons to 'online support': much less than traditional computer support options! by viewing and interacting with your computer directly through the internet. We can complete the work in much less time. Saving the customer money. Avail the discount rates. the model due diligence stage 1 operational review document current state assess current process assess current cost review best practices/company requirements stage 2 due diligence & letter of acknowledgment stage 3 implementation strategy ..on how the problem to each computer should be approached. Organization.....what are the requirements that the company has to provide....antivirus, knowledge based advice. Technology....latest antivirus, computer operating skill, and the best advice and training to the customer. Process improvement... Quality parameters should be maintained at all levels. current services, service description *we have taken security measures, consistent with international information practices, to protect customer personal information *every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. *when user submits sensitive information via the web site, user information is protected both on-line and off-line. When our registration form asks user to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of web browsers such as microsoft internet explorer becomes locked, as opposed to un-locked, or open, when user is just 'surfing'. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. *we first call the customer informing them where we are calling from and ask the customer if they have a computer at home, when that answer is yes, then we inform them that when their computer runs slow is due to the various different reasons. *mytechonline reserves the right to monitor on-line and off-line sessions between user and a technical support executive for quality control of the service provided to the customer by technical support executive. In addition, we may record on-line and off-line sessions conducted on the web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers. deliverables mytechonline is just a phone call or an email away. Contact us for all technical support requests. Mytechonline will promptly respond to your requests and assist you in dealing with your computer issues. Mytechonline online technical support services can be availed globally, even when you are traveling. A long with each service we also offer............ • increase pc performance • analyze & perform standard pc maintenance • remove spyware/ad-ware, being end to pop ups • search and remove viruses, worms and malicious contents which may have infected your pc. • installation of anti-virus and speed booster programs • set up email programs such as windows live, outlook, etc. • troubleshoot e-mail issues • set up parental control • data back up • transfer files to and from music players, digital cameras and external storage devices • fix error messages • resolve issues such as blue screen and black screen infrastructure, quality mytechonline is one of the leading online technical support firm serving customers globally. we have a state of the art service center. We provide various services such as troubleshooting email issues, troubleshooting slow internet connection issues, detection and removal of virus’ and or spywares, computer optimization, installing and or removing various software, synchronizing media devices or digital devices with the computer, taking back up of emails and other data, archiving emails etc. Our well qualified technicians provide high quality yet with effective technical support to the home users across the globe. Our technicians are well trained to give a human touch while resolving your technical issues. mytechonline is an indian based online technical support firm serving customers globally with special focus towards us, uk, australia and canadian markets. Thanks to modern communications, we can work with you to complete and maintain our objective and a fruitful relationship.