Call Center CRM Integration Services
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Call center software is used to run various inbound and outbound calling campaigns for a variety of reasons such as, customer support, lead generation, etc. On the other hand, the CRM (Customer Relationship Management) system stores and manages lead aka customer data. Both are separate systems and used to provide a good customer service and empower staff. The agents often juggle between these two systems. The solution to save their time and increase productivity is to get Call center CRM integration. We offer CRM Call Center Integration Services in which we will integrate both solutions in a way that both of them can be accessed with a single sign-on access. Your agents can use the context of customers from CRM without leaving their call center solution while handling a support or inquiry call. Also, the agents can provide a more personalized experience to customers.
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