Iso 10002-2004 (65 service providers available)

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ISO 10002:2018 is a known international standard that guide in determining and implementing processes to monitor and measure complaint handled in organizations. This standard adopts quality management system to enhance the customer’s satisfaction. ISO 10002:2018 standard not only helps in handling the customer complaints but also helps in converting the complaints of the customers as an opportunity to boost the quality of the service. If you are seeking for reliable ISO 10002:2018 certification services, turn to us at Ideal Quality Certifications. The provided services are performed by our dexterous professionals and they work according to the requirements of our clients to gain their complete satisfaction. Furthermore, ISO 10002:2018 certification services that we offer are available at reasonable prices for our clients.

You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers. Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. Complaint management is not about reducing the number of complaints, but taking the information they generate and turning it into an opportunity for improvement. Smart complaint management will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organisation cares about customer feedback and receives, manages and resolves customer complaints effectively. Certification against ISO 10002 will provide your organisation with a high quality and reliable complaint management system, including the following characteristics: Visibility Accessibility Responsiveness Objectivity Confidentiality Customer-focused approach Accountability Continual improvement We can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. Our ISO 10002 Foundation Training is designed to provide any organisation with the fundamentals of the ISO 10002 requirements. Contact your local SGS representative for further details. Partner with SGS to improve customer service standards and complaint management with the implementation of ISO 10002.

Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.

Backed by the well trained staff, we as a Service Provider offer ISO 14001 : 2004 Certification services. Renowned for its effective and systematic execution, the services on offer are provided by a team of skilled experts. At our end, we make sure the quality of our services is never compromised. The timely execution of services makes us an instant hit among the clients. These quality services are made available by us for a cost effective fee for our valued clients. Get in touch to avail our services.What is ISO 14001:2004? Organizations of all kinds are increasingly concerned with achieving and demonstrating sound environmental performance by controlling the impacts of their activities, products and services on the environment, consistent with their environmental policy and objectives. This International Standard specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and information about significant environmental aspects. It is intended to apply to all types and sizes of organization and to accommodate diverse geographical, cultural and social conditions. The overall aim of this International Standard is to support environmental protection and prevention of pollution in balance with socio-economic needs. This International Standard requires an organization to Establish an appropriate environmental policy. Identify the environmental aspects arising from the organizations past, existing or planned activities, products and services, in order to determine the environmental impacts of significance. Identify applicable legal requirements and other requirements, to which the organization subscribes. Identify priorities and set appropriate environmental objectives and targets. Establish a structure and a program(s) to implement the policy and achieve objectives and meet targets. Facilitate planning, control, monitoring, preventive and corrective actions, auditing and review activities to ensure both that the policy is complied with and that the environmental management system remains appropriate. Be capable of adapting to changing circumstances. Some of the benefits experienced by companies implementing ISO 14001 include : Process improvement. Environmental cost reduction. Better relationships with regulators. Better relationships with insurers, investors, and financial markets. Product improvement. Marketing advantages. Better control of liabilities. Reduced regulatory burden. Protection of company image and name. Demonstration of responsible management. ISO 14001 is a process-oriented standard; it implies a commitment to continuous improvement.Contact us now, to get your organization ISO 14001 : 2004 certified in the most effective and efficient manner while realizing the true benefits of the certification using our specialized ISO implementation methodology that is less time consuming, fast, easy to understand and implement, result oriented, time bound and cost effective.

The Complaints Management standard helps organizations of all types to identify, manage and understand how successfully they deal with their customer’s complaints. The Complaints Management Scheme can apply to organizations of all sizes, in the private, public and voluntary sectors, regardless of the nature of their activities or the nature of the business. The Complaints Management Scheme specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction in a satisfying way within your

• APQO: 15000

Iso 14001:2015 sets out the criteria for an environmental management system and can be certified to. It maps out a framework that a company or organization

The management system that provides guidelines to handle customer relationship in various aspects with the inclusion of planning, designing, operations, resources, and support to maintain customer satisfaction. The framework for achieving complete customer satisfaction can be achieved by having this standard. The standard would be essential to service-providing organizations that belong to critical core process. Customer satisfaction improvements would be optimized and continual improvement is achieved. comaplaint handling system is crucial to the planning, design and development iso 10002 framework. What are the benefits of iso 10002 certification? better customer retention: with this standard, it would be simple and effective to handle customers and retain them with the framework defined. Clarity: efficient and effective identification of complaints due to categorization of the same would lead to optimizing the best solution that needs to be provided – more clarity on the complaints is achieved. Communication enhancement: internal and external communication improve as they are predefined and is easy to control with this standard. Faster resolution: as the database of resolutions provided is extracted and maintained, it would decrease the time of resolution period. Association of workforce: due to enhanced communication and training, the workforce would be more involved in implementing requirements of the standard. Employees who are trained in awareness and responsibility of operations through trainings provided will benefit the organization to maintain the requirements of the standard. Integrated management system: the standard could be integrated with various management systems and the documentation and operation process can be decreased with respect to efforts without the efficiency being affected.

ISO 14001-2004 Certification, ISO 9001 2015 Certification

ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2014 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses. ISO 10002:2014 addresses the following aspects of complaints handling: enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service; top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training; recognizing and addressing the needs and expectations of complainants; providing complainants with an open, effective, and easy-to-use complaints process; analysing and evaluating complaints in order to improve the product and customer service quality; auditing of the complaints-handling process; reviewing the effectiveness and efficiency of the complaints-handling process.

We are a renowned provider of ISO 14001:2004 Certification that is basically designed for incorporating effective Environmental Management System and reducing environmental liability risks. It is focused on those aspects related to environment that can be controlled and can be influenced. Our services guide the clients in achieving two main objectives that are profitability as well as minimum environmental impact. The ISO 14001:2004 Certification service offered by us shows that the organization is committed to environmental issues and is prepared to work towards improving of environment.  Meeting legal & corporate policy requirement Reducing the surveillance visits from regulatory agencies Showing regulatory agencies, your business partners, as well as community that you are environmentally responsible. Increase Competitiveness Profit generation through potential process improvements Reducing the environmental liability Compliance with environmental laws & regulations Proper documentation of the information Streamlining operations Increased awareness as well as participation

The ISO 14001:2004 certification is provided to those who excel in environmental managing system. It means that the company that is accredited with this certification provides assurance on environmental issues. The companies that adhere to environmental regulations are credited with this certificate. We have grown into one of the reliable providers of ISO 14001 2004 Certification Services. Large number of companies have been accredited with ISO 14001 2004 Certificate in India. All this has been possible because of our precise calculations and measurements. The company that has deft approach setting up environmental targets are recognized by such certifications.

The ISO 14001 standards are designed to provide an internationally recognized framework for environmental management, measurement, evaluation and auditing. A system compliant to ISO14001 is a management system dedicated to manage the environmental issues of an organization. A Certified Environmental Management System proves that the business is taking active steps to fulfill social & environmental responsibilities. Environmentally credible companies have a competitive edge in national and international markets. An �Environmental Management System� helps the organization to be in control of and successfully manage the most significant environmental aspects, e.g. emissions, waste-handling, utilize natural resources and energy-efficiency together with compliance to environmental regulations. Some of the benefits of the ISO14001 certification are in the following areas : Improved corporate imageStrategic investmentSignificant demonstration of management responsibilities & commitment to environmental concerns towards  employees, stakeholders & societyCompetitive advantage over international trade barriersCompliance with concerned statutory & regulatory requirementsTremendous increase in process yieldsHelp in converting by products and other waste into commercially valuable formsSignificantly reduced energy consumption, hazards and accidents Effectively manage the significant environmental aspects

The International Standard ISO 14001 Sets up Requirements for Environment Management system.ISO 14001:2004 is a certificate that offers quality assurance to the products and services in terms of adherence to environmental policies, actions, and plans. It also confirms a business to have an environmental management system and follow generic requirements.

We provide ultimate solution of ISO 14001-2004 Certifications to the clients. ISO 14001-2004 Environmental Management System ensures that the company identifies and manages its environmental impact, improves its operational efficiencies, lowers costs and reduces environmental liability risks. Besides, ISO 14001-2004 Services offered by us are highly cost effective.

Compliance with ISO 14000 certification series highlights adherence with environmental management standards developed by the International Organization for Standardization (ISO). ISO one of the world's principal voluntary standards development bodies. The ISO 14000 certification standards are designed to provide an internationally recognized framework for environmental management, measurement, evaluation and auditing. International Standards- ISO 14001:2004 intended to provide organizations with the elements of an effective environmental management system (EMS) that can be integrated with other management requirements and help organizations to achieve environmental and economic goals This International Standard specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and information about significant environmental aspects. It is intended to apply to all types and sizes of organization and to accommodate diverse geographical, cultural and social conditions. The overall aim of this International Standard is to support environmental protection and prevention of pollution in balance with socio-economic needs. This International Standard is based on the methodology known as Plan-Do-Check-Act (PDCA). PDCA can be briefly described as follows. Plan: establish the objectives and processes necessary to deliver results in accordance with the organization's environmental policy. Do: implement the processes. Check: monitor and measure processes against environmental policy, objectives, targets, legal and other requirements, and report the results. Act: take actions to continually improve performance of the environmental management system

It costs an organization at least four times as much to recruit a new customer as to maintain an existing one. Organizations that regularly lose customers, struggle to repair their damaged reputations. In today’s competitive environment, product and service innovations are re-defining accepted levels of performance. A good Complaints Management System is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand.