Education Services
Get Price Quote
Objective:
To train the participants on the principles of ITIL®
version 3 and prepare the participants for the
foundation exam conducted by EXIN.
Target audience:
o Support IT team members
o IT managers who manage outsourced IT activities
o Quality professionals into monitoring processes
and performance
o Service Support team members
o IT managers
o CIOs / CTOs
o Anyone interested in understanding the service
process best practices and/or aiming at foundation
certification achievement
What you get?
At the end of the workshop, the participants would be
able to :
• Understand the ITIL concepts and process
interactions.
• Define processes per the framework.
• Apply the concepts in their wokplace.
• Appear for the Exin Foundation exam
• Have a broader perspective of IT processes and
the
business alignment
A goodie bag with tools to understand the
methodology, implement the it.
Certificate of participation.
A never before fee: Contact us
Fee includes course ware, applicable taxes, executive lunch, coffee/tea, cookies.
...more