Quality Management Certification (23 service providers available)

You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers. Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. Complaint management is not about reducing the number of complaints, but taking the information they generate and turning it into an opportunity for improvement. Smart complaint management will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organisation cares about customer feedback and receives, manages and resolves customer complaints effectively. Certification against ISO 10002 will provide your organisation with a high quality and reliable complaint management system, including the following characteristics: Visibility Accessibility Responsiveness Objectivity Confidentiality Customer-focused approach Accountability Continual improvement We can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. Our ISO 10002 Foundation Training is designed to provide any organisation with the fundamentals of the ISO 10002 requirements. Contact your local SGS representative for further details. Partner with SGS to improve customer service standards and complaint management with the implementation of ISO 10002.

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The Quality management certificate is helping in manufacturing companies and it puts control and system in a place so that there are fewer defects and the business gains profit. The companies which approach the process of certification and has end benefit in mind are the ones who generally succeed. The certification programs have some standards set for the quality and it teaches companies an effective quality management system. For each company, a quality standard is set which it should follow. To maintain such standards one should have a quality management certificate. KB Group will help you with Quality management certification services. Our services are top-class and our experts are always there to help and guide you. In case of queries contact us and get the solution by the experts of our company.

The Quality Management System Certification provided by us comprises of the Quality Warranty, which is an easier option as compared to ISO 9001: 2000 certification. The Quality Warranty or Quality Management System can be availed by all kinds of organizations, regardless of their nature of business or the industry they deal in. Proper compliance not only helps in gaining customer satisfaction but also helps in achieving operational excellence and thus, we help the clients in availing various quality certifications that can make their business grow. As a Quality Management System Certification provider, we are associated with various bodies and offer third-part certifications well within the stipulated timeframe and at an affordable price. ISO 9001: 2000 certification is a well-known quality standard that includes the standards in ISO 9001, ISO 9002 and ISO 9003. A company certified as per this must ascertain the credentials of its products and services and follow the eight management principles as mentioned below:  Principle 1 - Customer focusPrinciple 2 - LeadershipPrinciple 3 - Involvement of all peoplePrinciple 4 - Process approachPrinciple 5 - System approach to managementPrinciple 6 - Continual improvementPrinciple 7 - Factual approach to decision makingPrinciple 8 - Mutually beneficial supplier relationships Suitable For Transport companiesPacking shedsRetailersCivil engineeringConstruction companiesFruit and produce agentsManufacturing companiesProfessional service providers

In ISO 9001 Certification, highly competent market industries with ISO 9001 2008 certification hold a distinguished position. These industries hold an advantage over others and have gained trust & credibility. The ISO 9001:2008 quality certification is based on the following eight fundamental quality management principles: Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships Overview of the ISO 9001 : 2008 standard ISO 9001:2008 contains five requirements sections, each dealing with one of the fundamental building blocks required by any process. These are: Quality Management System: This section details the general and documentation requirements that are the foundation of the management system. The general requirements ask you to look at the processes of the management system, how they interact with each other, what resources you need to run the processes; and how you will measure and monitor the processes. The second part of the section then sets out the requirements for the documentation needed to effectively operate the system and how the documentation should be controlled. Management Responsibility: The management of the systems is the responsibility of the "top management" at a strategic level in the organization. The "top management" must know customers' requirements at a strategic level and make a commitment to meeting these as well as statutory and regulatory requirements. "Top management" must also set policies; and to achieve these policies set objectives through planning how the objectives will be met. "Top management" should also ensure that there are clear internal communications and that the management system is regularly reviewed.

AQMCS Pvt. Ltd. is a leading quality management certification services providing company in India.

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