teckinfo Bhikaji Cama, Delhi

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

We are offering sms based security system. Viasms- sms based alert & query system, a product developed by teckinfo to pass on information to and communicate with customers in a time efficient and target specific manner. It is used to pass on useful information such as booking and payment details, payment reminders, updates on special deals or offers, etc. In the form of text messages on the customers� mobile phones. It targets customers based on the contacts and groups in an address book that is maintained and updated in an organization�s database.

Teckinfo’s ninox can record multiple media— session initiation protocol (sip), isdn pri, analog and multi brands of proprietary handsets from different vendors like, avaya, siemens, nec, panasonic etc.

We are offering galaxy helpdesk software is a solution that effectively & efficiently manages customer complaints, keeping in mind the need for a central control center so that your organization can provide quality service to its customers. It acts as a single point for identification of problems reported detected and resolution of the problems, streamline processes and help improve the efficiency of the employees, etc.

The ivredge is a high performance, robust and scalable product platform which works on various leading hardware such as dialogic, keygoe and synway etc. Ivr edge guides the customers through a series of menu driven options so as to allow them to retrieve the information without having to get connected to an agent at all.