PARTH 30R is a solution for the call Centre which can run 30 agents at one go. This product supports the simultaneous recording of all the 30 channels. It is directly connected with the ISDN PRI and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.Specifications :
Support ISDN Protocol
GSM Compression
MP3 Compression
500 GB HDD
High Speed Ethernet Port
Support standard FAX T.30 (Optional)
Good quality Recording
Easy Installation
Plug & play
Live Monitoring Easy to install UI
Recording search by Number , Time , Date Etc
DID / DNI / DTMF Recording
Incoming / Outgoing / Missed Call Recording & filtering
Support VPN
Work on local as well as Static IP
Optional Recording
Applications :
Interception recording
Monitoring on Mobile
SMS / Email alert on mobile on specific number call
Live & recorded call divert on investigation officer mobile number
Echo Cancelation
Gain control
File editing
Full duplex
Telephone protocol support, SIP/ ISDN, FXO/ GSM, H.323
Live listening of call when suspect is on call on computer or on external number
UI for monitoring, search & play
Call marking, important etc.
Core Benefits :
Quality Control : Using Aria Voice Logger Client can control quality of the process & monitored on a regular basis to enhance the performance of the employees& process. Regular monitoring of live and historical calls not benefit the client to filter the most productive staff for appraisal but it helps the employees to enhance the communication skill.
Customer Satisfaction : All clients are important whether they are companies or individuals. They are important for your organisation growth. Unsatisfied clients will not continue to do business with the companies from whom they are buying. To maintain a healthy relationship with the clients we need to provide excellent support service. Recording of telephone calls and interaction analysis helps to ensure the best possible services to the clients. Daily analysis of recorded data over phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction.
Dispute Resolution : Recording of the telephone conversation can be priceless whenever there is dispute on deal offered on telephone in your business. The recorded conversations act as an important proof to solve the differences and retain the respect of your customers.
Policy Compliance : The Executive in your organisation is aware of the call monitoring process taking place at the back-end. This makes the staff to be more cautious while talking to the customer over phone. The support personnel will adhere to company policies and regulations, and thus there will be less chance of spoken errors.
Organisational Development : Using of Voice Logger in business to record all telephone conversation help to improve the quality of process & enhance the customer satisfaction. If you clients are satisfied you are getting repeated business from your clients, nobody can stop the organisation to grow.
Performance Management : There are chances that your staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette. And it will help them to improve.
Compliance of government policies : In many processes like call Centre, telemarketing, financials, hotel, share broking and in many more business there are law of mandatory recording of telephone recording. So use of voice logger is mandatory.
To maintain law & order : Sometimes investigating agencies anti-terrorist squad etc. record telephone of some suspects & targets to trap them & know their activities. So, Aria Voice Logger help them recording of telephone calls, SMS etc. & alert them in case it is required.
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