Call Center Software

*astTECS predictive dialer effectively integrates all outbound processes (Telemarkeitng, Sales, Surveys, Collections) with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategies. Features Manual, progressive & predictive dialing Outbound ACD Longest idle agent based routing Call back scheduling Multiple campaign management Multiple dialing modes Agent inter dialing support Call forward and three way conferencing DNC list management Agent call intervention Real time supervision Music on hold Call transfer Call retrieval Product Variants *ast c5 – For 5 Agents *ast c10 – For 10 Agents *ast c30 – For 30 Agents *ast c60 – For 60 Agents *ast c100 – For 100 Agents

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Custom-soft launched call center management system and rewarded by its client for having such effective software. Custom-soft introduced this software for canada based client. custom-soft call center software is the software system that allows a company or organization to run a call center. Call center software is a suite of tools that enable contact center managers and agents to effectively serve their customers. features:  live chat  call recording  voice mail  call disposition and notes  call queues  quality management  administration  user login  employee login mr. Richard states his satisfaction towards call center management system. He also said that he is very happy and want to do more projects with custom-soft. custom-soft is pune based software development company custom soft work on healthcare solution, insurance solution, emr solution, e-learning solution. custom-soft follow iso 9001 & cmm level iii practices as certified stpi. Custom soft work for us, uk canada, australia based clients.

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